Different channels, different powers
No single report reaches every organization. Each channel below has a distinct role; several may apply to your situation.
Official channels
- Canadian Anti-Fraud Centre (CAFC): the national central repository. Reporting here feeds national data and law-enforcement investigations. Online or 1-888-495-8501.
- Local police / RCMP: required for insurance, bank disputes, and any criminal investigation. Get a file number.
- National Cybercrime Coordination Centre (NC3): report online cybercrime via your local police; NC3 coordinates at the national level.
- Your financial institution: always — for recalls, chargebacks, and account security.
- Provincial securities commissions: for investment and trading platform fraud; they issue investor alerts and enforce securities law.
- CRTC / Canadian Anti-Fraud Centre: for spoofed caller ID and Do-Not-Call violations.
- Competition Bureau: for false or misleading marketing practices.
Where TrustTrace fits
TrustTrace is a private agency — not a government department or law enforcement agency. We complement official channels: we document your case professionally, check it against our database of reported fraud, publish warnings after review, help you approach banks and exchanges with a well-evidenced file, and guide you to the right official body. Reporting to us is free, but we do not replace your police report or CAFC report — we recommend both.
Submitting a report to TrustTrace does not guarantee that lost funds can be recovered, and we do not guarantee any investigation or financial outcome.
Document your case with TrustTrace
A structured report takes 10–15 minutes, is free, and creates the record that banks, exchanges and police will ask for.
Report a scamTrustTrace is a private agency. Submitting a report does not guarantee recovery of lost funds.