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TrustTraceFraud Reporting · Canada
4 min readUpdated Sep 28, 2026

How to preserve evidence

A practical evidence checklist that survives deleted accounts, vanished websites, and time.

Assume everything will disappear

Scam platforms shut down, numbers change, and messaging accounts get deleted. Preserve first, decide later — storage is cheap and evidence is what turns your account into an actionable case.

  • Conversations: full screenshots including usernames, phone numbers, and timestamps — not just the money-related parts
  • Payments: bank confirmations, e-Transfer receipts, card statements with transaction IDs highlighted
  • Crypto: receiving wallet addresses, your tx hashes, and screenshots of the platform's deposit instructions
  • The platform: save the website as PDF (Ctrl+P → Save as PDF), screenshot the dashboard, terms, and team pages
  • Contact points: phone numbers, email addresses, social handles, and the links they sent you
  • Write a timeline while memory is fresh: who, what, when, how much — dates are surprisingly hard to reconstruct later

Handling digital evidence

  • Keep original files; don't crop or edit screenshots
  • Export chats where the app allows (WhatsApp, Telegram export functions)
  • Save .eml files of fraudulent emails rather than screenshots of them
  • Store everything in one folder and back it up — cloud and local

Never include credentials

Never record or submit passwords, wallet seed phrases, or private keys as “evidence”. No investigator needs them, and sharing them creates new risk. Our platform actively blocks submissions that look like credentials.

Document your case with TrustTrace

A structured report takes 10–15 minutes, is free, and creates the record that banks, exchanges and police will ask for.

Report a scam

TrustTrace is a private agency. Submitting a report does not guarantee recovery of lost funds.